Corner House Equine Clinic: General Data Protection Regulations
As a veterinary practice we collect and store personal data for our clients. To comply
with the General Data Protection Regulations (GDPR), we wish to inform our clients
which data we collect, how and why we collect it and how it is used.
Data we collect
Names, addresses, telephone numbers and email addresses of clients and any
registered agents of the animal.
A registered agent is a relative, friend or yard owner/manager that may look after the
horse when the owner is not available.
How we collect the data
Data is collected verbally over the phone or in person, via email or using our website to
Why we collect the data
We collect the data for legitimate interest of our practice and our clients. This is the
legitimate basis for the use of our data.
The reason we need this data is to be reliably able to identify an animal registered with
us and communicate with the owner.
- The reasons for communication and how we use the data may include:
- Vaccination reminders
- Worming plan reminders
- Appointment reminders
- Health status updates when animal is hospitalised
- Sending bills or letters
We will retain this information for a minimum of seven years.
Corner House Equine Clinic use a cloud based veterinary management system: Teleos which may have access to personal data. This is necessary for the legitimate interest of our organisation.
We may share this data with external agencies and third parties including but not
- Referral centers
- External laboratories
- Registration agencies
- Account collection companies
You are entitled to request a copy of the information which Corner House Equine Clinic holds about you. If you become aware that the personal information the Corner House Equine Clinic holds about you is inaccurate, you may request that we amend it. Any requests in this respect or any other correspondence relating to this notice should be directed to Corner House Equine Clinic.
If you would prefer not to receive any communication from us, please contact the
For information on GDPR or if you have any concerns you should contact Angela Walsh.
The Supervisory authority in the UK is the ICO. Where you have a complaint regarding
the handling of your data which you do not think can be handled internally, then you
have the right to make a complaint to the ICO.
Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in – or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).
This policy explains how cookies are used on websites in general – and, below, how you can control the cookies that may be used on this site (not all of them are used on every site).
We may collect information automatically when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit.
If you do not allow cookies we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:
- Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE – the mobile version is at http:/ /www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx).
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
- Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677 for mobile versions)
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
- Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
- Opera: http://www.opera.com/browser/tutorials/security/privacy/
Types of cookie that may be used during your visit to the Website:
The following types of cookie are used on this site. We don’t list every single cookie used by name but by type.
1. Personalisation cookies
These cookies are used to recognise repeat visitors to the Website and in conjunction with other information we hold to attempt to record specific browsing information (that is, about the way you arrive at the Website, pages you view, options you select, information you enter and the path you take through the Website). These are used to recommend content we think you’ll be interested in based on what you’re looked at before.
2. Analytics cookies
These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.
3. Third-party service cookies
Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
We aim to acknowledge your email within 24hrs and then investigate your complaint thoroughly and come back to you within a further week .
We often offer a meeting and if no resolution can be found we will seek external advice from the independent company we are insured with called the VDS. Often complaints are just due to a misunderstanding or poor communication and as such we find a face to face meeting can often provide a satisfactory outcome.